|Title||SsangYong Motor holds 2016 Global Service Conference|
▪ Holds the 2nd Global Service Conference following 2013, Attended by 70 service & parts managers from 45 countries
▪ Discuss service and parts policies, service quality improvement and service competitiveness
▪ Plans to continue to enhance network communication and global service quality
SsangYong Motor, (CEO Johng-sik Choi;www.smotor.com/en), has convened the Global Service Conference to discuss service quality improvement and competitiveness in global markets with service and parts mangers across countries.
As the 2nd global service conference following the first conference held in 2013, the conference is held in order to set up solid service network and improve service quality and communication. In between, regional service conferences have been held in Asia, Europe and South America every from 2011.
The three-day conference was held at SsangYong training center located in Ansung, Korea starting from October 26, 2016, joined by 70 service and parts managers from 45 countries (16 from Europe, 11 from Asia & Pacific, 10 from Middle East, 7 from Mid/South America & Africa).
During the conference, the participants attended service conference, quality and parts seminar, and individual meetings, sharing policy and vision for service & quality and discussing service quality improvement, parts sales activation, and network communication enhancement.
Besides, SYMC and distributors shared importance of preparation and service support for successful launch of Y400, a large premium SUV model which is scheduled to be launched next year.
For the award, UK, Chile, Spain, Iran, New Zealand, Morocco, Italy, and Peru were selected recognizing their excellent performance in service and quality maintenance.
Han-Gyu Lim, the head of Export HQ said, “a global service conference is to share and discuss ideas and thoughts to improve service and quality”, and “we will continue to make our utmost efforts to improve network communication, system and customer satisfaction as well as proceed aggressive sales and marketing.”